System Administrator
Department
IT
Season
Year Round
Type
Full Time Year Round
Description
Works to ensure all users receive a timely solution for any issues related to hardware, software, and connectivity.
Essential duties and responsibilities
- Assist 3rd party contractor in addressing day to day issues.
- Prioritize daily duties in order to maintain proper operations.
- Address user questions, concerns and complaints in a timely manner.
- Understand software’s user interface.
- Maintains ticket sales kiosk properly stocked and operational.
- Trouble shoot connectivity issues at employee housing and other remote locations.
- Keep inventory of hardware.
- Integration of hardware and software into network.
- Maintain network credentials in an Active Directory Environment.
- Works closely with guest services to find solutions that enhance the guest experience.
- Willingly perform any task outside the normal job parameters that are assigned which may be required to help the Guest Services Department or Red River Ski & Summer Area as a whole meet required goals or standards.
- Provide end user technical support company wide.
- Responsible for overall computer activity.
Qualifications
- Must be dependable and punctual with daily scheduling and forecasting.
- Ability to multitask and prioritize daily activities.
- Ability to understand and respond quickly to instructions.
- Demonstrate excellent employee relation skills: ability to be pleasant, courteous and actively friendly with everyone.
- Ability to analyze, understand and effectively communicate to end users and management.
- Strong organizational skills.
- Ability to learn, understand and apply new technologies.
- Experience with Active Directory, Enterprise Networking a plus.
Work Environment
- May be required to stand long periods of time.
- May be out in the environment during winter months where snow and ice are the norm.
- Some department functions may require employee to work holidays, evenings, nights and early mornings.
Education and/or experience
- High School Graduate or GED, College graduate would be preferred.
- 2+ years’ experience supporting end user technical issues.